Terms of Service

1The agreement

PartnerOS (the “Service”), including the website at www.yourpartneros.com and the application at app.yourpartneros.com, is a product of AMS Technology Solutions (“PartnerOS”, “we”, “us”). These Terms of Service (the “Terms”) are a binding agreement between us and the organization that subscribes to the Service (“Customer”, “you”).

By creating a workspace, starting a trial, paying for a plan or using the Service, you agree to these Terms. If you accept them for an organization, you confirm that you have authority to bind it. The Service is intended for business use; you confirm you are using it for your organization’s business and not as a consumer.

If you and we sign an order form or other written agreement (for example, for an Enterprise plan), that document controls where it conflicts with these Terms.

2Accounts and access

• Access is by approval. People sign in with a one-time code sent to their work email. Keep access to those email accounts secure.
• Each license is for one named person. Licenses and sign-ins may not be shared; you may reassign a license when someone leaves.
• Your workspace admins control who has access, which areas and partners each person can see, and which apps are connected. You are responsible for the actions of everyone you give access to.
• Tell us promptly at sales@amstech.ai if you believe an account has been compromised.

3Plans, trials and billing

Plans and prices

The features, limits and prices of each plan are shown on our pricing page and at checkout. The price you pay is the one shown when you subscribe or renew. Prices exclude taxes; where applicable, taxes are added at checkout.

Automatic renewal

Subscriptions are billed in advance, monthly or yearly, and renew automatically for the same period until cancelled. By subscribing, you authorize us (through our payment processor, Stripe) to charge your payment method at the start of each period for the plan, licenses and add-ons on your account.

Free trials

Where a plan includes a free trial (currently 7 days on Growth), a card is required to start. If you cancel before the trial ends, you are not charged. If you don’t cancel, the trial converts to a paid subscription and your card is charged on day 8.

Changes to your plan

You can add licenses or move to a higher plan at any time; the change takes effect straight away and is charged or prorated as shown at checkout or on your invoice. Moves to a lower plan or fewer licenses take effect at the next renewal.

Price changes

We may change our prices. For an existing subscription, a new price applies only from your next renewal after we have given you at least 30 days’ notice by email or in the app.

Payments

Card payments are processed by Stripe on its hosted, PCI-compliant pages; we never see or store your full card number. If a payment fails, we will notify your admins and retry. If it still fails, we may pause the workspace until the balance is paid. Invoices issued for Enterprise or custom plans are due within the period stated on the invoice.

4Fair use policy

PartnerOS is priced for normal day-to-day business use by the people you license. To keep it fast and affordable for everyone:

Plan limits

Each plan has limits, for example on the number of partners, news watchlists, people and connected storage. The app enforces them and shows how much you are using in Settings → Plan & billing.

AI allowance

Plans with AI included come with a monthly AI allowance sized well above typical daily use. If your workspace regularly goes beyond it, we will contact you first to agree next steps, such as a larger plan, bringing your own model, or paying for the extra use at our cost plus a fixed margin. We will not add charges for extra AI use without telling you first.

You may not

• share sign-ins or licenses, or let people outside your organization use your workspace (except contractors working for you, for whom you are responsible);
• resell, sublicense or offer the Service to third parties as a service bureau;
• scrape, crawl or bulk-extract the Service, or use bots or scripts to generate unusual load, except through features or integrations we provide;
• try to get around plan limits, access controls or security measures, or probe, scan or test the Service’s security without our written permission;
• copy, reverse engineer or decompile the Service, or use it to build a competing product;
• upload malware, or content that is unlawful, infringing or that you have no right to use;
• use the Service to send spam or messages people have not agreed to receive, or in breach of anti-spam, privacy or data-protection laws;
• use data obtained through the Service (including data your partners share with you) outside the permissions you were given.

If use of your workspace harms the Service or other customers, we may limit it while we work with you to fix it. For serious or repeated breaches, see Suspension and termination.

5Cancellation

• How to cancel: a workspace admin can cancel any time in Settings → Plan & billing (“Manage billing”), or by emailing sales@amstech.ai.
• When it takes effect: cancellation stops the next renewal. You keep full access until the end of the period you have already paid for. Nothing further is charged.
• After your subscription ends: the workspace is paused. We keep your data for 90 days so you can ask for an export or resubscribe and pick up where you left off. We email your admins before deletion, about 30 days and 7 days ahead. After 90 days, the workspace and its data are permanently deleted from the Service, subject to routine backups that expire on their normal schedule.
• Files in your storage (SharePoint, OneDrive, Google Drive, Box, Dropbox or S3) are never deleted by us; they remain in your account.
• Enterprise or custom plans with a committed term can be cancelled with effect from the end of that term, unless your order form says otherwise.

6Refund policy

Because you can cancel at any time and keep access until the end of your paid period, payments are non-refundable. We do not give refunds or credits for partial months or years, unused licenses, unused features or AI allowance, or moves to a lower plan.

We will, however, refund:

• any charge made in error, such as a duplicate charge or a charge after a cancellation that had already taken effect;
• the prepaid fees for the unused part of your subscription if we end the Service or your subscription for our convenience (not because of a breach by you);
• any amount a law that applies to you says must be refunded.

If you start a free trial and cancel before it ends, you are not charged. To ask about a charge, email sales@amstech.ai within 60 days of the charge with your workspace name and the invoice date. Approved refunds go back to the original payment method.

7Your data

• How we handle personal information is described in our Privacy Policy.
• You own your data. Everything you and your users put into the Service, and the outputs created for you, belong to you (“Customer Data”). You give us permission to host, process and display Customer Data only to provide, secure and support the Service for you.
• Files stay in your storage. When you connect storage, we keep links and the text needed for the features you use; the files remain in your account.
• Nothing is sent without you. Invitations, messages and outreach drafted in PartnerOS are sent only when a user chooses to send them.
• Security. We use reasonable technical and organizational measures to protect Customer Data, including encryption of saved credentials and per-workspace access controls. No system is perfectly secure; we will notify you without undue delay if we become aware of a breach affecting your Customer Data.
• Your responsibilities. You are responsible for having the right to upload and use Customer Data (including data your partners share with you and personal data about your contacts) and for complying with the laws and agreements that apply to it.
• Usage information. We may use aggregated and de-identified information about how the Service is used to operate and improve it. It will not identify you, your users or your partners.
• Export. You can download reports, lists and generated files from the Service. On request, we will also provide an export of your Customer Data while your subscription is active and during the 90-day period after it ends.

8AI features and your own models

• The Service uses AI to read public news, summarize, draft and suggest. AI output can be wrong or incomplete. Review it before you rely on it or share it; you are responsible for what you send or publish.
• News briefs are built from public sources, with a link to each source. We don’t guarantee that every relevant item is found or that third-party sources are accurate.
• We don’t use your Customer Data to train AI models.
• Bring your own model: if you connect your own AI provider key, that provider processes the content under your agreement with them and bills you directly for that use. You are responsible for that account and its terms.

9Third-party services

You can connect services such as Microsoft 365, Google Workspace, Slack, Zoom, Box, Dropbox, Amazon S3, HubSpot, Salesforce, Crossbeam, Gamma and partner programs from AWS, Microsoft and Google Cloud. Your use of those services is governed by their own terms, and you authorize us to exchange data with them as you set up. We are not responsible for third-party services, their availability or changes they make to their APIs. Some connections require confirming that your employer’s policies allow them; you are responsible for that confirmation.

10Our intellectual property

We and our licensors own the Service, including its software, design, templates, catalog content and documentation. Subject to these Terms and payment of fees, we give you a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. If you send us feedback or suggestions, we may use them without any obligation to you.

11Confidentiality

Each of us will keep the other’s non-public information confidential, use it only for this agreement, and protect it with reasonable care. This doesn’t apply to information that is public through no fault of the recipient, already known to it, independently developed, or rightfully received from someone else. Either of us may disclose confidential information when required by law, after giving notice where allowed.

12Suspension and termination

• We may suspend access, with notice where practical, if payment is overdue, if use breaches the Fair use policy or the law, or to prevent harm to the Service, other customers or third parties. We will restore access once the issue is resolved.
• Either of us may terminate if the other materially breaches these Terms and doesn’t fix the breach within 30 days of written notice.
• We may stop offering the Service or a plan with at least 60 days’ notice; in that case we refund prepaid fees for the unused period.
• On termination, your right to use the Service ends, and your data is handled as described in Cancellation. Sections that by their nature should survive (such as payment obligations, confidentiality, disclaimers, limitation of liability and governing law) survive.

13Disclaimers

We will provide the Service with reasonable skill and care and will work to keep it available. Otherwise, to the extent permitted by law, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We don’t promise that the Service will be uninterrupted or error-free, or that AI output, news or third-party data will be accurate or complete. The Service does not give legal, financial or tax advice.

14Limitation of liability

TO THE EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY; AND (B) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits don’t apply to your obligation to pay fees, to either party’s indemnity obligations, or to liability that cannot be limited by law.

15Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data or from your or your users’ use of the Service in breach of these Terms or the law. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property rights. The party seeking indemnity must promptly notify the other, give it control of the defense, and cooperate reasonably.

16Governing law and jurisdiction

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in Mercer County, New Jersey have exclusive jurisdiction over any such dispute, and each party consents to their jurisdiction and venue. Either party may still seek urgent injunctive relief in any court with jurisdiction.

Before starting formal proceedings, please contact us at sales@amstech.ai so we can try to resolve the issue informally within 30 days.

17Changes to these terms

We may update these Terms as the Service changes. We will post the new version on this page and update the date at the top. For material changes, we will give your admins at least 30 days’ notice by email or in the app; the changes then apply from your next renewal. If you don’t agree, you can cancel before they take effect.

18General

• Entire agreement. These Terms, together with any order form, are the whole agreement between us about the Service.
• Assignment. Neither party may transfer this agreement without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all of its assets, with notice.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, such as outages of hosting or internet providers, natural disasters or government action.
• Publicity. We won’t use your name or logo in our marketing without your permission.
• Export and sanctions. You will not use the Service in breach of US export control or sanctions laws.
• Notices. We send notices to your workspace admins’ email addresses or in the app. You send notices to sales@amstech.ai.
• Severability and waiver. If any part of these Terms is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver of it.
• Independent parties. We are independent contractors; nothing here creates a partnership, agency or employment relationship.

19Contact

PartnerOS, a product of AMS Technology Solutions
New Jersey, USA
Email: sales@amstech.ai
Web: www.yourpartneros.com